The Toronto-Dominion Bank has agreed to purchase a broad array of managed communications services from AT&T Canada Corp. The agreement, announced January 31, 2001, is estimated to be worth more than $160 million. The managed services solution provided by AT&T Canada will be utilized throughout TD Financial Group’s business units, including its major call centres for TD Bank and Canada Trust, TD Visa, and TD Waterhouse Canada. The agreement calls for the provision of intelligent call-routing solutions, managed computer telephony integration (CTI) services, as well as local, long distance, toll-free, and frame relay communications transport services.
The Toronto-Dominion Bank was represented by Adam Armstrong, Ken Frankel and Tamara Kronis of Torys. Gordon Baird and Dean Masse of McCarthy Tétrault acted for AT&T Canada under the direction of Rodger Madden, in-house counsel to AT&T Canada.