The Financial Consumer Agency of Canada’s (FCAC) strategic plan for 2026–29 centres on the following goals: effectively protecting financial consumers and merchants, making Canadians more financially literate and resilient, and advancing financial consumer interests in a rapidly evolving, competitive marketplace.
In its statement, FCAC shared that its 2026–29 strategic plan aims to help it deliver meaningful, effective, and consistent results for Canadians, reaffirm its essential role in strengthening consumer trust, and confirm its commitment to safeguarding Canadians and empowering them amid the swiftly shifting financial landscape.
“The financial world is changing at an unprecedented pace,” said Shereen Benzvy Miller, FCAC commissioner, in the strategic plan. “Innovations in products and services, shifting consumer expectations, and emerging risks to Canadians challenge us to continually adapt our approach. In this evolving environment, we remain committed to putting consumers first.”
FCAC explained that three foundational capabilities will support its strategic goals for 2026–29: strong data and technology, deep partnerships across the financial ecosystem, and a diverse, highly skilled, and adaptable workforce.
FCAC noted that its 2026–29 strategic plan recognizes the responsibility it shares with partners across the financial ecosystem. FCAC stressed the importance of collaboration, foresight, and a collective commitment to prioritizing consumers for tackling emerging risks, strengthening consumer resilience, and promoting public confidence.
In its 2026–29 strategic plan, FCAC identified the desired outcomes, key priorities, and success factors for its three strategic goals.
Consumer and merchant protection
FCAC said it seeks to ensure that regulated entities comply with protections promoting fairness, transparency, and trust in the financial system for the benefit of financial consumers.
To achieve this strategic goal, FCAC plans to prioritize enhanced proactive supervision, transparency in supervision and enforcement, and improved collaboration.
Financial literacy and resilience
FCAC shared that it aims to equip Canadians with the knowledge, skills, attitudes, and behaviours to ensure their long-term well-being and help them make informed financial decisions aligned with their goals.
To attain this strategic goal, FCAC intends to mobilize and collaborate across the financial ecosystem, promote positive behaviours, keep track of progress and impact, and offer the relevant financial information, tools, and resources.
Consumer interests
FCAC expressed its intent to ensure reliable and consistent consumer protections in the fast-changing marketplace.
To reach this strategic goal, FCAC plans to prioritize strong consumer protections and progress through consumer-driven research.